FAQ

  • What is not included within your practice?

    At PrimeCare Direct, we prioritize transparency and clarity. Please note, our practice does not cover emergency services, hospitalizations, or specialized treatments. We focus exclusively on providing exceptional primary care and preventive health services to ensure your ongoing wellness.

  • What is included within the membership?

    Discover PrimeCare Direct, where membership means comprehensive healthcare on your terms. Enjoy unlimited access to personalized care, preventive screenings, and priority appointments, all tailored to prioritize your well-being. Join PrimeCare Direct and experience healthcare that revolves around you.

  • What if I want to cancel my membership?

    At PrimeCare Direct, we understand life can be unpredictable. Canceling your membership is hassle-free and straightforward. Contact us anytime to discuss your options and ensure your healthcare needs are met with flexibility and care.

  • Do you accept insurance?

    No. At PrimeCare Direct, we believe that quality healthcare should be accessible to everyone. That’s why we offer affordable, top-notch medical services without the need for insurance. Enjoy personalized care, transparent pricing, and a stress-free experience at PrimeCare Direct—your health, your choice.

  • Do you accept medicare and/or medicaid?

    PrimeCare Direct welcomes patients with Medicaid and Medicare, ensuring accessible healthcare for all. However, we do not accept insurance, but you are welcome to be seen as a member of PrimeCare Direct.

  • What do I need to do if I need to contact the doctor?

    PrimeCare Direct offers convenient access to your doctor with options to contact via cell, text, or phone. Reach out effortlessly for personalized care whenever you need it.

  • When will I be billed?

    Welcome to PrimeCare Direct, where your health is our priority. Please note, our billing cycle processes on the first of every month. Rest assured, any adjustments to your bill will be communicated and agreed upon with you beforehand, ensuring transparency and peace of mind in your healthcare journey.

  • What if I need to go to the hospital?

    PrimeCare Direct ensures your peace of mind with seamless hospital referrals. Trust us to guide you through every step if hospital care is needed, ensuring you receive the best possible treatment.

  • What should I do if I need medical attention while I'm away from home ?

    PrimeCare Direct ensures you’re always covered, wherever you are. If you need medical attention away from home, simply reach out to our dedicated team for expert guidance and care coordination. Your health is our priority, no matter the location.